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Industrial Refrigeration Call Center Technician

This position is perfect for someone looking to leverage their past experience in industrial refrigeration or a technical call center and apply it in a way that is cutting edge. You will be part of a team of in-house technicians that have designated accounts where you are responsible for analyzing and providing recommendations which will maximize their energy savings through our software programs. This will require strong verbal communication skills, being computer-savvy and analytical thinking. You will be the link and interface between our software programs and our customers. Compensation depends on experience. Prefer minimum of three years experience working as an operator or service technician with industrial refrigeration systems in any of the following types of facilities, processes or employers:

  • Food and Beverage Processing Plants
  • Cold Storage Warehouses
  • Industrial Refrigeration Equipment Manufacturer (Compressors, Condensers, Evaporators, etc.)
  • RETA Operator Certification
  • Refrigeration Trade School Graduate
  • Large Commercial Refrigeration Systems or Building System
  • New Systems Calibrations and Startups

...or working as a call center technician in a technical environment (not just reading off of a script).


  • In-House Technical Support
  • Energy & Operational Reports
  • Customer Service


  • Must be Able to Handle Deadlines and Pressure
  • Must be Highly Proficient in Microsoft Windows and Office
  • Autonomous Mindset and Strong Work Ethic
  • Organized, Friendly and Good Communicator
  • Team Player
  • Quick Study
  • Sense of Humor

Position is based at Hench Control headquarters in Richmond, CA.

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